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If you see a job posted on our website with ResuMatch™ next to the job number, please apply directly to the email box indicated in the description. Your resume will be sent directly to the employer within 24 hours at which time the employer will follow up directly if they are interested in moving forward.
Jobs: Customer Service
6146 
Title: Customer Service Representative, Federal Way
Salary: Up to $9/hour
Description:
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc., a Xerox Company, and a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 70,000 people supporting client operations reaching more than 100 countries with $6.2 billion in annual revenues.
Positions open in Federal Way, WA
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
Using a computerized system, responds to customer inquiries in a call center environment.
May perform one or more of the following:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.
All other duties as assigned.
Skills & Qualifications:
Qualified candidates will enjoy and have expertise in serving customers, ideally with previous call center backgrounds and be available to work in either South King or Thurston County locations. Candidates should have six months of customer service experience, and the ability to type 25 wpm.
We offer a generous Medical, Dental, and Vision package complimented by an excellent paid time off policy that allows you to enjoy up to three weeks your first year of employment.
Salary during training is $9.00/hour, with the immediate opportunity of increasing your salary after training.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com
To apply for this position please send your resume in MS Word format to boxa@anothersource.com . Be sure and supply the job number and title in the subject line.
6149
Title: Customer Service Representative-olympia, Olympia
Salary: DOE
Description:
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.
Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
Prepares standard reports to track workload, response time and quality of input.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
All other duties as assigned.
Skills & Qualifications:
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com.
To apply for this position please send your resume in MS Word format to boxt@anothersource.com . Be sure and supply the job number and title in the subject line.
